Support

Whether you’re logging dives in Slate or verifying gas calculations in Dalton, we’re here to help.

In-App Feedback (Fastest)

The quickest way to get help or report issues:

Settings > Support

  • Goes directly to the developer for fastest response
  • Best for bug reports, feature requests, and technical issues

Community Support

Join fellow divers for tips, discussions, and user-to-user help:

Email Support

If in-app feedback isn’t available or you need to send attachments:

contact@toolsfordivers.com

  • Include the app name and version in your subject line
  • Attach screenshots as needed
  • Response time: Best effort within a few days

Reporting Issues

For Bug Reports:

  • Clear description of what happened vs. what you expected
  • Steps to reproduce the issue
  • Screenshots if relevant
  • Device model and OS version (iOS or Android)

For Calculation Questions (Dalton):

  • The gas mix and depth you’re working with
  • The result you expected vs. what Dalton displayed
  • Reference source you’re comparing against (e.g., PADI tables, Shearwater manual)

For Import or Logbook Issues (Slate):

  • Your dive computer brand and model
  • Whether you imported via BLE or UDDF file
  • Number of dives affected
  • Screenshots of any error messages

About Tools for Divers Support

What to Expect:

  • Every email is read, though not all can be responded to individually
  • Safety-related issues receive priority attention
  • Development priorities are driven by community feedback

App Store Reviews

Your App Store reviews help other divers discover our apps:

  • Share specific features that solved problems for you
  • Mention your diving background (recreational, technical, professional)
  • Help fellow divers understand how the app fits their needs